Refund & Return Policy

Last updated: 12 September 2025

Company: QUIKDIN LIMITED
Company No: 16713619
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Contact: support@quikdin.com · legal@quikdin.com
WhatsApp: +44 7877 407020
Territory: We provide services globally.
VAT: Applied/pending; VAT is charged and shown on invoices/credit notes where applicable under UK rules.

This policy explains when refunds are available, how they are calculated, how to request one, and what is not refundable. It complements our Terms & Conditions, Delivery Policy, Payment Policy, Buyer Protection & Complaints, Acceptable Use Policy (AUP), Privacy Policy, Cookie Policy, Authorized Partners, and Legal Disclaimer/Impressum.

1) What this policy covers

• Professional services: consulting/strategy, software & Website development, domain/hosting setup and management , cloud/infrastructure advisory & integrations (we do not operate data centres), cybersecurity guidance, IT support, SEO/branding, digital marketing, 3D/product modelling.
• Digital products: Quikdin software, themes, plugins, templates, license keys, and other downloadable assets.
• Ordering channels: checkout, invoice, proposal/SOW, or funded milestone/escrow plan.
• No physical goods are shipped by Quikdin.

2) 14-day refund window (global; conditions apply)

• Work not started → Full refund.
• Work in progress → Partial refund. We deduct the value of work already completed and any third-party/non-recoverable costs.
• Work completed/accepted → No refund.

Digital products: non-refundable once delivered or downloaded. If you choose immediate access to digital content, you confirm a “start now/waiver” of the cooling-off right for that content.

Exception (digital activation failure): If a license/download cannot be delivered or activated and we are unable to remedy within a reasonable time, we will replace it or issue a full refund for that item.

Starting services during the 14-day period: If you are a consumer and ask us to begin within the 14-day cancellation period, you agree that we may start immediately. If you then cancel within the 14 days, we will refund minus a proportionate amount for work performed up to cancellation.
Digital content—explicit consent. For immediate access/download of digital content, we will request your express consent and acknowledgment that you will lose the 14-day right to cancel once delivery begins.

Examples

• You purchase a plugin and download it the same day → the purchase is final.
• You book a 3-phase project; we finish Phase 1 and you cancel before Phase 2 → we refund the unused portion after deducting Phase 1 and any third-party costs.

3) Milestones, escrow, and orders over USD 500

• Services (contract-based): for any order above USD 500, you may use staged milestones or escrow. Each milestone defines scope, deliverables, and acceptance criteria; funds are released on acceptance.
• Digital products via escrow: allowed only with a full deposit (no milestone split).
• Planning/Discovery (Milestone 1): if you do not approve the planning deliverable, we will issue a full refund for Milestone 1.
• Stopping early: partial refunds may be available for unused milestones (we deduct completed work and third-party costs already incurred).
• After full delivery/acceptance: no refund is available.
• After-sales support: 10–30 days (package-dependent) to fix issues within the delivered scope.

4) How to ask for a refund

Email support@quikdin.com with:

• Your name, order number, and contact details;
• What you want refunded and why;
• Any relevant files, links, or screenshots.

What happens next

• We acknowledge your request (typically within 1 business day).
• We review the facts and, if needed, ask for clarifications or logs.
• We confirm the outcome and amount (if approved), issue a credit note where applicable, and instruct our processor to return funds to the original payment method. Processor/bank settlement times vary.

5) How partial refunds are calculated (services)

We consider:

• Completed work up to your request date (based on agreed scope/rates),
• Third-party/non-recoverable costs (e.g., domains/SSL, hosting, cloud credits, paid themes/plugins, external licenses, ad spend, app store or transaction/escrow fees), and
• Reasonable administrative time linked to handover/wind-down, if applicable and agreed in your SOW.

We then refund the unused balance. A simple breakdown is available on request.

6) Non-refundable items (common cases)

• Digital products after delivery/download or license-key issuance.
• Completed service work and time/materials already delivered.
• Third-party/non-recoverable costs paid on your behalf (e.g., domain names, SSL, hosting/cloud credits, external licenses, ad budgets, marketplace/app-store fees).
• Expedited/priority fees already consumed.
• Work or costs outside agreed scope (unless we failed to deliver agreed outcomes for that scope).
• Projects fully delivered and/or accepted.

7) Delivery verification

• Digital products: delivery occurs when the secure download or license/activation email is sent; download/activation logs may be kept as proof.
• Services: delivery occurs when milestone deliverables are provided and either (a) accepted by you, or (b) no reasonable issues are raised within the agreed review window (normally 5 business days per milestone). Verified issues within scope will be remedied.

8) Chargebacks

Please contact us first. We resolve most issues faster directly. If a chargeback is raised, we will submit our evidence pack (order, approvals, logs, communications). Abuse of chargebacks may result in suspension as outlined in our AUP/Terms.

9) Method and timing of refunds

• Refunds are returned to the original payment method under processor rules.
• If you paid by card or wallet, funds return to that same card or wallet.
• If you paid by bank transfer, we may need the same account details for reversal.
• Timing depends on your bank/processor; we notify you once initiated. 

• Settlement timeframe: Once we instruct a refund, funds normally appear back on your original payment method within 14 business days. Processing times vary by bank/processor, currency, weekends/holidays, and international corridors. For escrow transactions, the escrow platform’s timelines apply; refunds typically settle within 14 business days after release.

10) VAT and credit notes

VAT applies as per UK rules. Where a refund is approved, we issue a credit note for the refunded amount (including VAT components, if any). If you need a VAT invoice or updated documentation, tell us in your email request.

11) Fraud, compliance, and security checks

To protect all customers, we may pause or decline refunds related to suspected fraud, account compromise, or AUP violations. We may request reasonable verification to confirm ownership and protect your account.

12) Relationship to other policies

This page works together with our Terms & Conditions, Delivery Policy, Payment Policy, Buyer Protection & Complaints, AUP, Privacy Policy, Cookie Policy, Authorized Partners, and Legal Disclaimer/Impressum. If there is any conflict, the Terms & Conditions govern.

13) Governing law; updates

This policy is governed by the laws of England & Wales (subject to any mandatory consumer rights in your location). We may update this policy; the “Last updated” date shows the current version. Your continued use after an update means you accept the revised policy.

Contact

QUIKDIN LIMITED
128 City Road, London, EC1V 2NX, United Kingdom
support@quikdin.com · legal@quikdin.com
WhatsApp: +44 7877 407020

If you are a consumer and eligible for cancellation, you may use a simple model cancellation form by emailing support@quikdin.com with subject ‘Cancellation’ and your order number.