Delivery Policy

Last updated: 12 September 2025

Company: QUIKDIN LIMITED
Company No: 16713619
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Contact: support@quikdin.com · legal@quikdin.com
WhatsApp: +44 7877 407020
Territory: We serve customers globally.
VAT: Applied/pending; VAT is charged and shown on invoices/credit notes where applicable under UK rules.

This page explains how and when we deliver professional services and Quikdin-made digital products, how acceptance works, and what to do if you need changes or encounter an issue. It complements our Terms & Conditions, Refund & Return Policy, Payment Policy, Buyer Protection & Complaints, Acceptable Use Policy (AUP), Privacy Policy, Cookie Policy, Authorized Partners, and Legal Disclaimer/Impressum.

1) What this policy covers

• Professional services: IT consulting/strategy, custom software & WordPress development, domain registration/resale and hosting management, cloud/infrastructure advisory & integrations (we do not operate data centres), cybersecurity guidance, IT support, SEO/branding, digital marketing, and 3D/product modelling.
• Digital products: Quikdin software, themes, plugins, templates, license keys, and other downloadable assets.
• No physical shipping. All items are delivered electronically.

2) Delivery methods

• Services: by email, secure download, private repository access (e.g., Git), or a shared project portal. Where helpful, we provide live screen-share walkthroughs for handover.
• Digital products: via secure download link and/or license/activation email.
• Documents & reports: as PDF/Doc or via a secure shared folder.
• Credentials & secrets: exchanged only via approved secure channels (e.g., password manager share, encrypted link, or temporary credentials).
  Example: A WordPress build is delivered in a private Git repo with a staging link; final files and admin access are shared via an encrypted method.

3) Timelines and working windows

We agree an estimated timeline in your quotation/SOW or at checkout. We work diligently to meet agreed dates; timing depends on your timely inputs, approvals, and third-party platform availability.

• Milestone projects: each milestone includes an estimated start/end window.
• Quick tasks/fixes: a target turnaround is agreed per ticket.
• Time zones: we schedule meetings and releases to suit your team; routine communications are handled during standard business hours unless otherwise agreed.
  Illustration: 1) Planning  → 2) Build  → 3) QA & Launch. Dates may shift if Step 1 assets arrive late.

4) Acceptance criteria

For each deliverable/milestone we define clear acceptance criteria in your order/SOW. Acceptance is confirmed in writing (email is sufficient).

Typical criteria may include:

• Feature list and pass conditions (e.g., “contact form submits to mailbox X and logs success”).
• Performance targets (e.g., “staging TTFB under Y ms; Lighthouse critical issues = 0”).
• Visual approvals (e.g., “matches approved design V1.2 across the supported breakpoints”).
• Security checks (e.g., “admin accounts hardened, MFA enabled, audit plugin configured”).

Review window: unless otherwise stated, you have 5 business days per milestone to report issues that fail the agreed acceptance criteria. We will remedy verified issues within scope.

5) Customer responsibilities affecting delivery

• Provide accurate briefs, brand assets, copy, and other materials on time.
• Grant and maintain necessary access (hosting, DNS, CMS, third-party APIs).
• Nominate a decision-maker to approve proofs and respond to queries.
• Ensure supplied materials are lawful and comply with our AUP.
  Delays in these items may extend timelines.

6) Proof of delivery

• Digital products: delivery is complete when the secure download or license/activation email is sent. We may keep download/activation logs as evidence.
• Services: delivery is complete when the milestone deliverables are provided and either (a) you accept them, or (b) no reasonable issues are raised within the agreed review window (see point 4). [Confirm by email]

7) If something is not as expected

Email support@quikdin.com with your order number, a description, and any screenshots/logs.

• Within scope: we fix items that fail the agreed acceptance criteria.
• Out of scope/changes: see §8 (Change requests).

8) Change requests (out of scope)

New or altered requirements after sign-off are handled as change orders with updated pricing and timelines.
Example: After approving the homepage, you request an additional landing page with a new template. We’ll quote it as a change order and add it to the plan.

9) Milestones, escrow, and orders over USD 500

For service orders above USD 500 you may choose staged milestones or escrow.

• Escrow for services (milestones): each milestone defines scope, deliverables, and acceptance criteria. Funds are released upon acceptance.
• Escrow for digital products: allowed only with a full deposit (no milestone split).
• Planning/Discovery (milestone 1): if you do not approve the planning deliverable, we issue a full refund of milestone 1.
• Stopping early: partial refunds may be available under our Refund Policy (we deduct completed work and third-party costs already incurred).
• After full delivery/acceptance: no refund is available.
• After-sales support: 10–30 days post-delivery (package-dependent) to fix issues within the delivered scope.

10) Dependencies and third-party providers

Delivery may rely on domain registrars, hosting providers, CDNs, app stores, payment gateways, ad networks, or other platforms. We do not control their uptime, approval processes, or policy changes. If a platform requires extra steps (e.g., verification, Strong Customer Authentication, app store review), we will guide you, but we cannot guarantee their timelines or outcomes.

11) Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control (e.g., major platform outages, network failures, natural events, strikes, regulatory changes). We will communicate promptly and agree a practical path forward.

12) Cancellations and refunds (summary)

14-day window (condition-based):

• Work not started → Full refund
• Work in progress → Partial refund (less completed work and third-party costs)
• Work completed/accepted → No refund

Digital products: non-refundable once delivered/downloaded. If you choose immediate access, you confirm a “start now/waiver” of the cooling-off right for that digital content.
See the Refund & Return Policy for the authoritative terms.

13) Invoicing, taxes, and documentation

• VAT applies as per UK rules. We issue VAT invoices and, where refunds apply, credit notes reflecting any VAT components.
• On request we provide handover documentation (e.g., admin list, launch notes, configuration summary).

14) Security and payment (summary)

• We use hosted/redirected checkout from vetted processors. Card details (PAN/CVV) are processed by them; we do not store card data on Quikdin systems (PCI DSS SAQ-A posture).
• 3-D Secure may be required for UK/EU card payments.
• Approved refunds return to the original payment method under processor rules. See our Payment Policy.

15) Contact

Questions about delivery or a current order:
support@quikdin.com · +44 7877 407020 (WhatsApp)

QUIKDIN LIMITED
128 City Road, London, EC1V 2NX, United Kingdom