Buyer Protection
Last updated: 12 September 2025
Company: QUIKDIN LIMITED
Company No. 16713619
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Contact: support@quikdin.com · legal@quikdin.com
WhatsApp: +44 7877 407020
Territory: We serve customers globally.
VAT: Applied/pending; VAT is charged and shown on invoices/credit notes where applicable under UK rules.
We want every purchase to feel safe, transparent, and fair. This page explains how we protect your order, how to raise a concern, and how we resolve issues quickly. It complements (and does not replace) our Terms & Conditions, Refund & Return Policy, Delivery Policy, Payment Policy, Acceptable Use Policy (AUP), Privacy Policy, Cookie Policy, Authorized Partners, and Legal Disclaimer/Impressum.
1) Our commitment
- Clear scope, price, timeline, and acceptance criteria before you pay.
- Transparent progress and sign-offs for milestone projects.
- Courteous, prompt support and proportionate dispute resolution.
- Security-first payments (hosted/redirected checkout, 3-D Secure where required, PCI SAQ-A posture).
- Privacy by design—see our Privacy Policy.
2) What you can expect before you buy (pre-contract information)
Before you confirm an order we show:
- What you’ll receive (service scope or digital product description).
- Total price and any applicable taxes (VAT per UK rules).
- Delivery method (e.g., secure download, repo/portal access) and expected timing.
- Acceptance criteria and any important limitations or prerequisites.
- Refund rules and when refunds are not available (see Section 5).
- Support window included with your purchase.
You will receive these details in your quote, checkout summary, or statement of work (SOW).
3) Order confirmation & records
You receive a durable email confirmation after purchase or acceptance of a quote/SOW. For every order we keep an evidence pack to help both sides if questions arise:
- Order/contract documents and invoices.
- Milestone plans, approvals, and time logs (if applicable).
- Delivery records (e.g., download/activation logs for digital products).
- Support tickets and email threads.
- Any change orders.
4) Milestones, escrow, and progress transparency
For service orders above USD 500, you may choose staged milestones or escrow.
- Services via escrow (milestones): each milestone defines scope, deliverables, and acceptance criteria. Funds are released upon acceptance.
- Digital products via escrow: permitted only with a full deposit (no milestone split).
- Planning/Discovery (milestone 1): if you do not approve the planning deliverable, we issue a full refund of milestone 1.
- Stopping early: if you end the project after a milestone, a partial refund of any unused portion may be available (we deduct completed work and third-party costs).
- After full delivery/acceptance: no refund is available.
- After-sales support: 10–30 days (package-dependent) to fix issues within delivered scope.
5) Refunds — quick reminder
14-day window (condition-based):
- Work not started → Full refund
- Work in progress → Partial refund (less completed work and third-party/non-recoverable costs)
- Work completed/accepted → No refund
Digital products (themes/plugins/templates/license keys): non-refundable once delivered/downloaded. If instant access is provided, you confirm a “start now/waiver” of the cooling-off right for digital content.
Activation failure exception: if a license/download cannot be activated and we cannot remedy within a reasonable time, we will replace it or issue a full refund.
Timing: Approved refunds are sent to your original payment method and normally settle within 14 business days, subject to bank/processor timelines.
See the Refund & Return Policy for authoritative terms and calculation examples.
6) How to raise a question or complaint
Please write to support@quikdin.com with:
- Your name, order number, and contact details.
- What happened and when; include screenshots or error messages where useful.
- What outcome you are seeking (e.g., fix, clarification, refund review).
Our target timelines
- Initial acknowledgment: within 1 business day.
- Substantive response or action plan: within 5–10 business days (complex cases may require longer; we will keep you updated).
- Resolution: we aim for prompt completion; timing depends on issue complexity and any third-party dependencies.
7) Escalation path
If you feel your case needs a second review:
- Project Lead / Account Manager
- Quikdin Compliance (internal review) via legal@quikdin.com
- ADR/ODR (where appropriate): we are open to proportionate Alternative Dispute Resolution options for your region.
We prefer resolving issues directly—this is typically faster and avoids payment-processor chargebacks that can delay outcomes for everyone.
8) Chargebacks and evidence
Please contact us first; most issues are resolved faster directly. If you proceed with a chargeback, we will provide our evidence pack (order confirmations, milestone approvals, logs, communications) to the payment provider to help resolve the matter fairly. Abuse of chargebacks (e.g., filing without engaging our support, repeated unfounded claims) may result in suspension under our AUP and Terms.
9) Delivery verification (digital products & services)
- Digital products: delivery = successful secure download or license/activation email sent to your address. We may keep download/activation logs as proof of delivery.
- Services: delivery = milestone deliverables provided and accepted according to the agreed criteria. If issues are found against those criteria within the review window (normally 5 business days per milestone), we will remedy verified items within scope.
10) Eligibility and fair use
Buyer Protection applies to lawful orders that comply with our AUP and Terms. It does not cover misuse, fraud, or activity in prohibited/high-risk categories (e.g., adult content, gambling, weapons, unlicensed financial services, or similar). We expect respectful, professional communication from all parties; threats, harassment, or abusive conduct may lead to suspension under our AUP.
11) Privacy and security
We handle personal data as described in our Privacy Policy. For payments, we use hosted/redirected checkouts from vetted processors and support 3-D Secure where required. We do not store card PAN/CVV on Quikdin systems (PCI SAQ-A posture). Share credentials only via secure channels (e.g., password managers, encrypted links, or temporary credentials).
12) Keeping this page up to date
We may update this page to reflect improvements or legal changes. If changes are material, we will provide a clear notice. The “Last updated” date at the top shows the current version.
13) Contact
QUIKDIN LIMITED
128 City Road, London, EC1V 2NX, United Kingdom
support@quikdin.com · legal@quikdin.com
WhatsApp: +44 7877 407020